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    What is Online KYC?

    An online service to enable SAB customers to update the periodic Know Your Customer (KYC) Information online through secure and verified access to SAB Digital channel (SAB Online) without the need to visit a branch by utilizing government trusted sources to retrieve customers’ Information.


    We have upgraded our system to automatically detect the need to update your Information once you login to SAB Online and then all you have to do is click on Update and the system will instantly and securely connect with the trusted authorities to retrieve your personal and address information. In addition, you will need to update additional fields conveniently.

    Update Know Your Customer (KYC) Online Steps on SAB Online:

    • 01

      Log in to SAB Online.

    • 02

      If you are due for KYC Update, then you will be alerted with a message and a link to update

    • 03

      Click on Update.

    • 04

      Personal and Address Information are retrieved from trusted government sources.

    • 05

      You will fill the remaining mandatory fields.

    • 06

      Verify all entered details then confirm.

    • 07

      Your personal information is updated successfully.

    How to update your information 


    SAB Online is the digital channel that offers this service.

    1. Log in to your SAB Online account.
    2. If you are due for a KYC Update, then a pop up banner will display on the main page stating that you need to update your information.
    3. Click on Update.
    4. Personal and address information will be retrieved from trusted sources.
    5. You will need to fill all mandatory fields.
    6. Verify all entered details then confirm.
    7. Your personal information is updated successfully.

    No fees apply on this service.

    You will be able to update your Information without the need to visit the branch.

    You may update your information first on e-forms through the link below, then visit a nearest branch to complete updating your information.

    Update your information

    The update gets done immediately.

    No, there will be no need to do that.

    Yes, the customer will receive an SMS to alert for KYC Update through SAB Online


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