Service Usage:

1. Service is available locally in: Riyadh, Jeddah, and Soon in Dammam.
2. Service is valid until 31 December 2026

General Usage guidelines:

1. The cardholder must register using the same mobile number available on the Bank’s system
2. 2. The cardholder must download the ZAPS PREMIUM app, register or log in, and complete the booking process.
3. The cardholder must ensure that their application store (app store and google play) is set to Saudi Arabia, as the application is exclusively available in the Saudi store).
4. The cardholder will be charged SR 1 upon registration, and prior to each service booking, to ensure the Card is active. The 1 SR transaction is not refundable. 
5. In case of MVPI or Service Center cancellation 48 hours before the service, the customer shall receive the refund within 30 days on his registered card on ZAPS Premium.
6. In case of Roadside Assistance cancellation within the 5-minute cancellation window, the cardholder shall receive the refund within 30 days on his registered card on ZAPS Premium.
7. By booking these services, the cardholder expressly warrants and represents that they are either the lawful registered owner of the vehicle or hold a valid, active, and legally binding authorization granting them the full legal right to authorize the transport, handling, and representation of the vehicle
8. The cardholder agrees to SAB and Service Provider’s terms and conditions when he completes the registration and service bookings.

Benefit 1: Roadside Assistance Usage Guidelines and Terms and Conditions:

1. The service is only limited to vehicles towing to a workshop or service center.
2. RSA is an instant service, advanced scheduling and rescheduling are not supported.
3. The service applies to vehicle pickup and drop-off to a workshop or a service center only and does not include returning the vehicle to the customer.
4. The service is only available during the operating hours presented on the ZAPS application.
5. Live tracker will be presented on the ZAPS application for the cardholder to check status of RSA journey.
6. The service does not include transportation of passengers and is only limited to towing the vehicle.
7. The cardholder may cancel the booking if a Zaps Premium representative has not yet been assigned; any cancellation made after the driver has been assigned will be considered a completed use of the service.
8. Entitlement will be reinstated within 7 working days to the cardholder’s account.

How to Avail The Benefit

1. A request is submitted via the ZAPS PREMIUM app, including details such as the vehicle type, location, vehicle registration document (Istimara), and the repair shop location.
2. The request is confirmed within 5 minutes, subject to service availability.
3. A service representative proceeds to the customer's location; arrival time depends on traffic conditions
4. The driver will contact the cardholder upon arrival at the designated location.
5. Details of the assigned service representative will appear on the ZAPS PREMIUM app, allowing the cardholder to verify their identity before handing over the vehicle.
6. The cardholder must enter the One-Time Password (OTP) provided by the service representative to confirm their identity and initiate the vehicle handover process.
7. The service representative will photograph the vehicle from all angles and upload the images to the ZAPS application prior to towing; the cardholder must sign the inspection checklist as part of the confirmation process.
8. The cardholder must confirm both the images and the inspection checklist once uploaded to the application, prior to the vehicle being handed over to the repair shop.
9. Upon delivery of the vehicle to the repair shop, the service representative will take new photos and upload them to the ZAPS application.
10. The cardholder must approve a new inspection checklist at the time the vehicle is handed over to the repair shop. Once the cardholder confirms the images and the inspection checklist, the driver will request a One-Time Password (OTP) from the cardholder to complete the vehicle handover.

Benefit 2: Service Center Pick-up and drop-off Usage Guidelines:

1. The cardholder can book vehicle pickup from service center or drop off to service center.
2. ZAPS will only provide vehicle logistics from and to the service center.
3. The cardholder must book the service a minimum of 48 hours prior to the desired time.
4. Rescheduling must be made at least 48 hours before the scheduled booking time.
5. Any cancellation within 24 hours from the scheduled booking time will be considered as usage.
6. This service operates in alignment with the official operating hours of the service centers.

How to avail the service (Vehicle Pickup by ZAPS Premium):

1. The request is submitted via the ZAPS PREMIUM application (delivery service) by entering details such as vehicle type, location, vehicle registration document (Istimara), and the repair shop location.
2. The request is confirmed within two hours, subject to service availability.
3. The service provider proceeds to the repair location based on the date and time specified in the subsequent step.
4. The driver will contact the cardholder upon arrival at the repair location.
5. Details specific to the ZAPS PREMIUM application and the cardholder are displayed, and the cardholder's identity is verified before the vehicle is handed over to the repair shop.
6. The cardholder must enter the One-Time Password (OTP) provided by the service representative to verify their identity and initiate the vehicle handover process.
7. The service representative will photograph the vehicle from all angles and upload the images to the ZAPS application prior to towing; the cardholder must sign the inspection checklist as part of the verification process.
8. The cardholder must confirm both the photographs and the inspection checklist once uploaded to the application, prior to the vehicle being handed over to the repair workshop.
9. During the handover of the vehicle to the repair workshop, the service representative will take new photographs and upload them to the ZAPS application.
10. The cardholder must approve a new inspection checklist at the time the vehicle is handed over to the repair workshop. Once the cardholder confirms the photographs and the inspection checklist, the driver will request the One-Time Password (OTP) from the cardholder to complete the vehicle handover.

How to Avail the Service (Returning the vehicle to the cardholder):

1. Submit a request via the ZAPS PREMIUM app (Drop-off Service) and enter details such as vehicle type, location, vehicle registration (Istimara), and the repair shop location.
2. The request will be confirmed within two hours, subject to service availability.
3. A service representative will proceed to the repair shop location at the date and time specified in the previous step.
4. The driver will contact the cardholder upon arrival at the repair shop.
5. Details of the assigned service representative will appear on the ZAPS PREMIUM app, allowing the cardholder to verify their identity before the repair shop hands over the vehicle to the representative.
6. The cardholder is required to enter the One-Time Password (OTP) provided by the service representative to verify their identity and initiate the vehicle handover process.
7. The service representative will photograph the vehicle from all angles and upload the images to the ZAPS application prior to handover; the cardholder must confirm the images and a checklist as part of the drop off process.
8. Once the cardholder confirms the photos and the inspection checklist, the driver will request the OTP from the cardholder to collect the vehicle from the repair shop.
9. The service representative proceeds to the customer's location to deliver the vehicle and requires the customer to share the OTP to confirm receipt of the vehicle.

Benefit 3: Mandatory Periodic Inspection (MVPI)

1. The service includes collecting the vehicle from the customer's location and handling the logistical procedures to complete the periodic inspection.
2. 2. The cardholder is responsible for booking the periodic inspection appointment and authorizing the service representative.
3. The vehicle will be collected and transported via a flatbed tow truck; the service representative is strictly prohibited from driving the vehicle under any circumstances.
4. The cardholder must be present at the scheduled date and time of delivery. If the cardholder is not present, the tow truck operator will leave the vehicle at the cardholder's location and place the keys under the windshield wipers.
5. If the driver originally designated by the cardholder is unavailable after the authorization process has been completed on the official Periodic Technical Inspection (MVPI) website, ZAPS will provide details for a replacement driver.
6. The cardholder must cancel the current authorization and authorize the replacement driver via the official MVPI platform. If the original inspection appointment cannot be used due to this change, the cardholder’s entitlement will be fully restored, and ZAPS will assist with rebooking.

How to Avail the Benefit:

1. The customer must request the service via the app and provide details such as vehicle type, license plate information, vehicle registration document (Istimara) number, a copy of the registration document, and the vehicle pickup and delivery locations.
2. Once a service representative is confirmed to be available for the requested date, the request is approved, and the customer is provided with the representative's details to be used when booking the periodic inspection appointment.
3. Upon approval of the request by ZAPS PREMIUM, the cardholder must register the driver's details and access the official government platform for periodic vehicle technical inspection to schedule the appointment according to the date and time specified in the ZAPS PREMIUM app. Additionally, the cardholder must complete the driver authorization process—authorizing the ZAPS driver to conduct the inspection on their behalf—and pay the inspection fees directly through the official government portal.
4. Upon confirmation of the appointment on the official government periodic technical inspection platform, the cardholder must attach the official appointment confirmation—issued by the periodic vehicle inspection system—within 24 hours of the initial booking request on the ZAPS PREMIUM app. The cardholder can attach the confirmation by visiting the "History" page in the app and selecting "Complete Booking."
5. Upon the service representative's arrival at the cardholder's location, the cardholder must request the One-Time Password (OTP) from the representative to verify their identity.
6. Once the service representative's identity is verified, the representative will photograph the vehicle from all angles and upload the images to the ZAPS app before towing the vehicle.
7. The cardholder must confirm both the photographs and the inspection checklist once they are uploaded to the app, prior to receiving the vehicle back.
8. The service representative will collect the vehicle and transport it to the periodic inspection center.
9. Upon completion, the service representative will return the vehicle to the customer's location; the customer must provide a One-Time Password (OTP) to the representative to receive the vehicle.
10. The customer will be contacted immediately upon the service representative's arrival at the location.
11. The cardholder must sign a new inspection checklist before the vehicle is handed over.
12. Once the cardholder confirms the photos and the inspection checklist, the driver will request the One-Time Password (OTP) from the cardholder to complete the vehicle handover.

Restrictions:

1. The service is conducted strictly via tow truck, and the drivers are prohibited from manually driving the vehicle under any circumstances except for the minimal movement required to place the vehicle onto or off the tow truck.
2. Upon arrival at your pickup address, the assigned driver will wait for a maximum of 30 minutes. If the cardholder or the authorized representative does not hand over the vehicle within this 30-minute window, a "No-Show" status will be logged, the driver will be released, and your entitlement will be marked as consumed.
3. Charges related to vehicle inspection, re-testing, servicing, diagnostics, structural fixes, government fees, parking, storage, traffic fines, or any payments payable to inspection centers, workshops, dealerships, or other external entities remain solely and exclusively the responsibility of the cardholder.
4. The number of eligibilities varies between card types
5. Services are calculated on an annual basis, and shall be determined by the Georgian Calendar.
6. Available services will be displayed on the ZAPS Premium App. If the annual limit has been reached, no additional services will be available.
7. In case the customer deleted their ZAPS account, the cardholder must wait 30 days to be able to register with the same mobile number again.
8. The maximum distance allowed between the cardholder’s location and the select destination is 45KM
9. ZAPS assumes formal custody and responsibility for the vehicle strictly from the point of pickup OTP confirmation until the drop-off OTP confirmation is completed. ZAPS conducts a mandatory 8-angle photo inspection and a signed condition checklist at every handover point. Odometer readings are photographed at both points.
10. Minor Cosmetic Damage: If minor cosmetic damage is verified to have occurred exclusively during ZAPS custody (substantiated by comparing pickup and drop-off photos), ZAPS will arrange and cover the direct repair costs, and the cardholder service entitlement will be reinstated.
11. Major Structural Damage: If major structural damage is verified to have occurred during ZAPS custody, ZAPS insurance will be engaged within 24 hours. Full repair or fair market valuation coverage will be processed in accordance with the insurance policy guidelines, and the service entitlement will be reinstated.
12. Pre-existing Conditions: Any pre-existing structural, mechanical, electrical, or cosmetic faults documented during the pre-pickup photo inspection are the sole responsibility of the customer. Damage disputes will be reviewed using timestamped evidence from both handover points and resolved formally as per the applicable SLAs.
13. In case the vehicle has been involved in a traffic accident, the official accident reporting and clearance process must be fully completed before ZAPS takes custody.
14. It is the cardholder’s responsibility to ensure that selected service center of the cardholder’s choice is open and capable of receiving the vehicle.

Confirmation Process:

1. The availability of the service is not guaranteed, as it is served on first come basis.
2. Booking will not be completed unless required documents are provided
3. Upon successful booking, the cardholder will receive an SMS confirmation. Once the SMS is received, the cardholder will be able to download the voucher from the ZAPS Premium mobile application which will include details of the booking as well as Driver name & Mobile number.
4. The booking is not confirmed unless an SMS is received from ZAP with the booking number
5. The bank is not liable for any incorrect information entered by the cardholder including but not limited to: car details, location, date, or time if such errors result in the booking not being confirmed.
6. The service will not begin unless OTP is given by the driver and entered by the cardholder on ZAPS application.

Service Limitations:

1. SAB is not responsible for delays or cancellations caused by unforeseen circumstances, including traffic conditions, weather, or service provider limitations.
2. SAB will not be liable to compensate for any missed services, delayed drivers or any misfortunate event that happens that leads to any types of loss
3. The cardholder must ensure that the vehicle is free of any valuables before handing it over to the driver, and release the driver, ZAPS and the Bank from liability if such items are found.
4. SAB and ZAPS shall not be responsible for pre-existing mechanical, electrical, or structural issues, wear and tear defects.
5. SAB shall not be liable for direct, indirect, incidental, or consequential damages and any claims for damage, loss, or incidents must be raised directly with the service provider
6. SAB and ZAPS shall not be liable for vehicle inspection failure, and the entitlement will be fully consumed as the vehicle logistics were completely fulfilled.
7. SAB and ZAPS shall not be liable for the quality, delays, defects, or pricing of repairs executed by the receiving workshop or dealership.
8. ZAPS reserves the right to cancel the booking and forfeit the entitlement if any illegal materials are suspected or discovered
9. The service will not be provided if the vehicle is not insured, and/or If the vehicle cannot be safely loaded onto standard towing equipment, it will be classified as a customer-side failure, and the entitlement will be consumed.
10. ZAPS will not file, handle, or submit accident and/or insurance reports on behalf of the cardholder. And if the service cannot progress because official accident clearance is missing, the booking will be terminated, and the entitlement will be consumed.
11. The Bank shall have no responsibilities or liability in relation to the transportation of the vehicle to and from the selected location. The cardholder acknowledges and agrees that the Bank acts solely as an intermediary between the cardholder and the service provider.

Misuse of Service:

• The Cardholder acknowledges that any form of misuse of promotional offers, including but not limited to the application of multiple primary or supplementary cards with the intent to exploit benefits, is strictly prohibited.
• The bank retains sole discretion to determine what constitutes misuse of offers, and reserves the right to take appropriate actions, which may include suspension or termination of some card benefits /offers to be benefited from the customer.

Complaints and Disputes

1. Any issues with the service should be reported to ZAPS Premium via the in-app support.
2. SAB is not directly responsible for operational issues but will ensure customer concerns are addressed.
3. In case of complaint, please contact us through the bank's digital channels or 800 116 6866.